- #Microsoft intune remote assistance windows 10 windows 10#
- #Microsoft intune remote assistance windows 10 free#
The option to turn on the feature is found under Connectors and tokens. The easiest part of this setup is to turn the new feature on in the Endpoint Manager admin center. Let’s have a look in this post how we get everything set up to use this new remote assistance tool. Official documentation can be found in the Microsoft docs. When it hits general availability, Microsoft offers the tool as an add-on on the Intune license.
#Microsoft intune remote assistance windows 10 free#
Microsoft describes this tool as free of use during the Public preview period.
Reporting: to identify recurring issues and potentially suspicious activity.Īs the new tool is just released in Public Preview, we might expect further development of the tool and maybe even a version for other platforms. Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.Įlevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees’ device, or if elevation of the task permissions is required.Ĭompliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization. Specifically, we will introduce four new capabilities for remote help: We have developed new advanced endpoint management capabilities to meet the need for secure, connected experiences for IT administrators, helpdesk associates and Windows users on enrolled and unenrolled devices. The application itself is based on the Windows app Quick Assist, but the features in this version are expanded as they describe themselves in the announcement: Remote help is a new remote assistance tool created by Microsoft and integrated with Intune. Press Win+Pause(Break) to open the Win10 System window.Today a blog post related to the, around Microsoft Ignite announced, feature Remote help. Remote Help is a feature in Microsoft Intune that can be used for providing remote assistance to users on Windows 11/10 devices in an enterprise environment. And the first thing to check in case Windows Remote Assistance is not working is whether or not remote access is enabled on particular computers.ġ. One of the basic rules in IT says: if something isn’t working right (or at all) - check the settings.
#Microsoft intune remote assistance windows 10 windows 10#
The sender and receiver must have Windows 11 or Windows 10 installed. And the first chance you get to opt-out of the standard system utilities and get an app operating via TCP- do it! Disabled Remote Access in the Settings Prerequisites: Intune subscription is available and remote help is activated. If that’s a no-go for some reason (e.g., you need help with one of those computers with lots of sensitive data), save the invitation file to a protected cloud drive then tell your helper where to find it (emphasis on protected).
QuickAssist is much more advanced, only requires a valid Microsoft account, and encrypts all the data passing back and through during the RDP connections. It’s Win10, after all, use its features to the full. And I’m pretty sure that there is a lichyard of those emails lost-to-never-be-found in the murky depths of the dustiest server.ĭo not send requests via emails. As you may know, invitation emails to remote helpers have been used since Win XP as a form of remote assistance requests.
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